• Break 10-15mins Lunch from 12-1

• Everyday requirements:

• Hairstyle and lipstick 

• Fingerprint coming in and out 

• Getting uniform

• Look proper  

• Learning about the hotel: 

• Concept of Living Space

• bird symbolize 

• style photo taking 

• rest, sleep play work the hotel provide

• Connect to cafe

• 8th floor: Gym, Swimming Pool, Laundry Room 

• Smoking Rooms on the 8th floor 

• Happy Hour: 8th floor with snacks/fruits and games  or also at the first floor 

• Deluxe 24, Premium94 and Living Space Rooms12 (no smoking)

• ​

• Living room, Tea area, cafe designs, activities (attraction for taking picture for customer)

• Do not allow durian in the hotel or else charge 

• Do not allow 3 people or charge more

• First 20 boxes for guest check out  

• Knowledge about what time is what

• Services

• Most attractions are chinese 

• Using chinese speaking 

• Guest Check in: bring popcorn, cookies and drinks

• Done: clean up 

• Try making the hotel look nice (if chairs or pillows are not arranged well…)

• Show new guest the bathroom and thai dress area if asked

• Press elevator for guest 

• Show them the checking in and out area and take their bags 

• Organizing papers to different payment methods and the room numbers 

• Take pictures for guest when requested 

• Taking pictures for the hotel for improvements and to show on social meida what the hotel provides 

• Learning to Escorting: (when finishing need to write down in escorting log)

• Inform about the facilities and activities 

• Fairy Jobs Activities: thai traditional dress, painting bag, unfolding flowers…(changes every week or 2) 

  • Thai dress:​ 10.30 - 12:30 

    • at 10:15 get ready to get the jewlery and the thai dress, surveys ​

    • help guest putting on the dress and jewelery 

    • how to put on the top 

    • always stand when guest arrive 

    • tried using chinese when they need help

    • help them take pictures

    • when finish put away the cloths nicely

    • ask them if they can do reviews for us about the hotel and rooms when finish they can recieve a gift like owl

• Inform timing of facilities and activities close and open 

• Inform what time is breakfast 

• Show them to their room 

• Inform the complementary 

• Water provide every time 

• Shoe shine 

• Bag free 

•  coffee machine if have or not 

• Allowed to wear hotel pajama in and out 

• Show the plates, spoon

• Show the safe code and how to use

• Learning the dialing numbers 

• 2: ordering drinks 

• 3: housekeeping: guest request sofa to make into another bed or need cleaning up 

• Practicing my chinese to guest 

• Where they would like to go

• Booking them taxi and how long they should wait 

• Tell them to sit and wait if full 

• When guest come do not sit down 

• Put the jewelry for them 

• Selling ice cream for 109 (write log in the computer) 

• Helping front desk for paper works to bring downstairs office

• Luggage claim (room number, name and what time will come get it) 

• Showing the barcode for ranting the hotel

• To smile and be happy

• Asking guest for my assistants 

• Umbrella log (name, room number, the number of the umbrella)

• Telling guests where they can go, where places are 

• Bringing towels (rainy season)

• cotton candy 

• asking for customer to give review

: 

• Using Comanche for booking rooms, finishing and putting information of the guest 

  • Like payments pressing their credit card numbers 

  • Different payments like agoda and charge 1000 for the process booking from the guest

  • Copy of the passport into the system write their names and give guest paper of information 

  • Make key card for floor and room number 

  • Write RNW for looking for guest putting their emails and printing receipt, making copies of information stable stable paperwork together

• Booking needs to be the same as passport for security reasons

• Reception for booking 

• People book online agoda, companies and others

• Paperwork information importance: number of people, special request, smoking or non smoking room 

• Rooms only for 2 people if extra needs to be charged more

• Paper works on checking information on the booking 

• Hotel will up the price depending limitation of room or the time or season

​

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: 

Week 4: 

​

• calling main desk to tell which room we in

• get board that shows rooms: Check in or out and to see which one has not been clean yet 

• we got 3 types of rooms the living space which has sofa bed we need to change the sheets if they have extra person

• C/I: make the bed but if they stay longer like 3-5 days we would change the sheets and clean the bed, bathroom, trash

• if rooms sign of DND= do not disturb 

  • we made a video for the hotel there was a problem when guest put DND and complain the rooms are not clean 

  • knocking saying housekeeping 

  • when this situation happens we tell out guest about DND sign and if they want to clean it now or any time they want. If not now we would give them water and towels and then calling 0 for house keeping.  

• C/O: clean the whole room, change the sheets from bed, pillow, rearrange the accessories (eg: clock, sign, stationary, lambs, books and the furniture).

  • clean the rug, tables, sofa, floor​

  • napkin making look new by folding 

  • clean sink,plates cups

  • needs to put rope on bed, folded and put sign of house keeping name making the place look nice 

  • also need sign of direction of cleaning 

  • clean bathrooms

  • vacuum whole area then mop

  • re-change trashes pick up all the trash organize the area 

  • put umbrella, hairdryer in place 

  • we recheck cleaning about 2-3 times for details

  • dumping sheets to the office 

• Office of housekeeping 

• picking up calls when they start cleaning and finish and any problems that occur

• uniform books making organizing it 

• we did a fire alarm practice that week and acted how it would be like and where we are suppose to go 

  • getting everyone out

  • running down to end of the soi and line up by jobs like housekeeping and others

  • teaching about survival 

  • talking about who is hurt and how many came out 

  • put the dirty sheets and folding them​